Your frequently asked questions,
answered clearly.
Where is Ascent Physiotherapy & Wellness based in Eastham?
You’ll find Ascent Physiotherapy & Wellness in the heart of Eastham Village, Wirral, CH62 0AF.
If you’re unsure about directions, check our clinic location page for details before you travel.
Is there parking?
Yes, there is parking... 85 spaces in fact. Ascent Physiotherapy & Wellness offers free, convenient parking options for clients. At the Eastham clinic, there is free car parking on site for visitors, including several disabled parking bays close to the main entrance.
Is the clinic accessible for people with mobility challenges?
Yes, the Ascent Physiotherapy & Wellbeing clinic site is fully accessible for clients with mobility challenges. The clinic is conveniently located on the ground floor, eliminating the need to navigate stairs. Please note that we do not have hoists so people with limited mobility and/or wheelchair users will need to be able to transfer to/from the treatment bed and chairs with assistance of one person, or receive their treatment in their chair.
What will happen in the first appointment?
Your first physiotherapy appointment starts with a conversation. We will ask about your symptoms, how they started, what makes them better or worse, your general health and, most importantly, what the problem is stopping you from doing. We will then carry out a physical assessment. Depending on your problem, this may include looking at movement, strength, flexibility, balance, joint function or specific clinical tests. We will explain what we think is going on in plain English and discuss your treatment options with you. Where appropriate, treatment will begin during your first appointment. You will usually leave with a clear idea of the problem, what you can do about it and what the next steps are.
What conditions can a physiotherapist help with?
Physiotherapy can help with a wide range of muscle, joint and musculoskeletal problems. At Ascent Physiotherapy & Wellness in Eastham, Wirral, we regularly assess and treat people with back pain, neck pain, shoulder pain, elbow and hand problems, hip pain, knee pain, ankle and foot pain, sports injuries, arthritis and ongoing pain.
We also help people recovering from surgery or injury, those wanting to return to sport or exercise, and people who simply want to move more comfortably and confidently.
We can also help optimise the movement, mobility and strength you have and help you hang onto it longer.
You do not need to be sporty or particularly active to see a physiotherapist. We work with every body, from competitive athletes and regular gym-goers to people starting exercise for the first time, people with physically demanding jobs, and those who would quite happily never set foot in a gym.
Not sure whether physiotherapy is right for your problem?
You are still welcome to get in touch for a brief chat before you book an appointment. If you decide to book in with us, we will assess what is going on and, if physiotherapy is not the most appropriate option, we will explain that clearly and help point you towards the right professional.
Can you book without a GP referral?
You can book with us without a GP or other medical/surgical doctor referral. If you already have a referral, scan or letter, please bring it along. It can help us understand your case more fully.
How much does an appointment cost?
At Ascent Physiotherapy & Wellness in Eastham, our current physiotherapy prices are:
Initial physiotherapy assessment: £60 for 45 minutes
Follow-up physiotherapy appointment: £50 for 30 minutes
Your first appointment includes a detailed assessment, discussion of what we think is causing your problem and an individual treatment plan.Where appropriate, treatment may include advice, rehabilitation exercises, strength work, movement retraining, manual therapy and strategies to help you manage your condition independently.
We also offer sports massage therapy, these sessions are £35 for 30 mins.
Please see the booking page for more details, where details of any current promotional offers will be shown.
Does Ascent Physiotherapy & Wellness offer any package deals for treatment sessions?
Yes! We are pleased to offer some treatment packages, designed to help you maximise your recovery while saving money.
After your initial assessment, our experts will recommend the best treatment approach tailored to your needs. At that point, you can choose between purchasing one of these multi-session packages, or paying for each session individually, without any discount.
How many sessions will I need?
There is no fixed number of physiotherapy sessions that everyone needs.Some straightforward problems may improve with assessment, reassurance and a small number of appointments. More complex injuries, long-standing pain, post-operative rehabilitation or return-to-sport programmes may require support over a longer period.We will discuss this with you after your assessment.
At Ascent, our aim is not to keep you coming back unnecessarily. We want to give you the knowledge, confidence and tools you need to manage your problem and get back to the things that matter to you. Your treatment plan will be reviewed as you go along and altered as you progress.
How quickly can I get an appointment?
We can usually see new patients within a day or two. Depending on availability, we can sometimes see you on the same day. If you are having any issues getting seen quickly, please call us on 07522388116 or drop us an email via info@ascentphysio.co.uk and we will try our best to get you in as soon as possible. Alternatively you can book ahead to a date and time that suits you.
Can I book online, or do I need to call?
You can book online using the book an appointment page.
If you would like to chat with us, please drop us an email on info@ascentphysio.co.uk.
You may call us on 07522388116. We are usually treating patients, so WhatsApp or email is the fastest way to reach us and we will come back to you as soon as we can.
What is the cancellation policy?
At Ascent Physiotherapy & Wellness, we understand that life happens and that plans can change, so we offer a clear 24-hour cancellation policy.
Please read the full policy here.
This policy helps us manage our diary efficiently and allows other clients to access timely care. We encourage you to contact us as soon as possible if you need to reschedule or cancel.
Is physiotherapy suitable for older adults?
Physiotherapy with us is built around the individual, not a fixed patient type.
Whether you are managing an age-related condition, recovering from surgery, have a niggle that you want sorted out, or training for competition and struggling with something, treatment is tailored to your specific body and your unique goals. We hold a broad range of experience of treating patients from across the life span. We will use all of our experience to help you overcome what you are struggling with.
Do you provide physiotherapy after surgery?
Yes. We provide post-operative physiotherapy and rehabilitation following a range of orthopaedic and musculoskeletal procedures. This may include rehabilitation following knee, hip, shoulder, ankle, foot, or spinal surgery. Sometimes people need help after other kinds of surgery to get back on their feet, restore strength, endurance and confidence. Treatment is based on your medical history, the type of surgery you have had, your surgeon's guidance, your stage of healing and your individual goals. We also provide physiotherapy to people following other types of surgery including mastectomy or c-section. Rehabilitation may include restoring movement, rebuilding muscle strength, improving balance and function and gradually returning to work, exercise or sport. If you have surgical instructions or a rehabilitation protocol from your consultant, please bring it with you or send it to us before your appointment.
What is the difference between physiotherapy and sports massage?
Physiotherapy and sports massage can overlap, but they are different services and are provided by professionals with difference levels of professional training. Physiotherapy is delivered by a Chartered Physiotherapist, who has at least a BSc degree in physiotherapy. Physiotherapy involves assessment, diagnosis and management of pain, injuries and movement problems. Your physiotherapist may assess movement, strength, joints and other aspects of physical function before developing a treatment and rehabilitation plan. Sports massage therapy is delivered by a professional with specific vocational training in sports massage. Sports massage therapy focuses primarily on soft-tissue treatment and can be useful for muscle soreness, recovery, general wellbeing and managing muscular tension associated with sport, exercise or everyday activity. You do not need to play sport to have a sports massage, but if you do enjoy sport you might benefit from this form of massage above other types. If you have a new injury, unexplained pain, persistent symptoms or are unsure what is causing your problem, a physiotherapy assessment is usually the better place to start.
How can physiotherapy help with chronic pain?
Physiotherapy addresses chronic pain through holistic assessment, use of postiive coping strategies such as pacing, targeted exercises, sometimes manual therapy, and other pain management strategies. It aims to improve quality of life and reduce dependency on medications and ultimately physiotherapy.
Can physiotherapy help with arthritis?
Yes. Physiotherapy can be very useful for people living with osteoarthritis, rheumatoid arthritis, and other conditions affecting the joints. Treatment often focuses on helping you stay active, improving strength and movement, managing pain and maintaining confidence in everyday activities. Having arthritis does not automatically mean that you need to stop exercising or avoid using the affected joint. Your physiotherapist can help you understand what activities are safe and appropriate, develop a manageable exercise programme and adapt it around your symptoms and goals. If you are considering or recovering from joint replacement surgery, physiotherapy can also form an important part of your rehabilitation. Or if you are not a suitable candidate for surgery and want to optimise and maintain the function you have, get in touch to arrange an assessment.